Contact us
Updated 22 October 2026
Libo is made by two people, María and Clara. Get in touch about anything; below you'll find what to include so we can help you better.
admin@
What do you need?
Help with the app
Something isn't working, you can't find a setting or you have a question about your plan.
- What you were doing and what happened.
- Your phone model and app version.
- A screenshot, if it helps. There's no need to send us health data.
Get helpSubject: Libo support
Privacy and your rights
Access, rectification, erasure, objection, restriction, portability or any question about your data.
- Write from your account email address.
- Tell us which right you want to exercise and for which data.
- Don't send a copy of your ID: we'll only ask for more if we can't confirm it's you.
- It's free. We reply within the legal time limit of one month (extendable by two months for complex requests).
Exercise my rightsSubject: Data protection
Join the pilot or bring your club
We're testing Libo with a rugby team ahead of the public launch. If you're an athlete, coach a team or run a club and you're interested, tell us:
- Your sport, club and level.
- How many people you'd be.
- What you'd like to achieve this season.
I'd like to try LiboSubject: Libo pilot / Club
Report content in Team
The quickest way is to report it in the app: use the "…" menu on the post or profile, or press and hold the comment. We don't reveal who made a report.
Email us if you don't have an account, if the content is illegal or if you'd like us to review a moderation decision.
Report contentSubject: Content report
Subscriptions and refunds
Subscriptions are managed in the App Store or Google Play: that's where you cancel and request refunds (see "Do it in the app" below). For your right to cancel or any billing problem, you can also email us.
Ask about my subscriptionSubject: Subscription
Press and partnerships
Media, federations, brands, or sports and health professionals who'd like to talk to us. Tell us who you are, what you have in mind and your timings.
Contact us about pressSubject: Press
Do it in the app
Plenty of things don't need an email: you can do them in the app, straight away.
- Download all your data
- Settings > Account and privacy > Download my data (JSON file)
- Delete your account
- Settings > Account and privacy > Delete account. This deletes your account and all your data and cannot be undone.
- Withdraw health data consent
- Settings > Account and privacy. We stop using it straight away and delete it after 30 days unless you give consent again.
- Withdraw a competition document
- Settings > Uploaded documents
- Disconnect a watch or health app
- Settings, in the connections section. On iPhone you can also remove permissions in Health settings.
- Cancel your subscription
- Apple subscriptions or Google Play subscriptions. Deleting your account does not cancel your subscription.
- Request a refund
- reportaproblem.apple.com or through Google Play
No longer have the app? Email us from your account email address with the subject "Delete my account" or "Download my data" and we'll handle your request.
If you're not happy with our reply
- About your personal data: you can complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es or through its online portal, sedeagpd.gob.es, or to the data protection authority in your EU country.
- As a consumer: in Spain you can contact your local consumer information office (OMIC) or your regional consumer authority; elsewhere in the EU, your national consumer body.
Who we are
Libo is run by María Aguado and Clara San Martín, joint controllers of your personal data.
Find out more in our privacy policy and terms and conditions.